Paid credits never expire.
Use your purchased credits at your own pace across multiple projects. The current limit is 100 photos per import, regardless of pack size.
14-day refunds for unused packs
You may request a full refund within 14 days of purchase if no credits from that purchased pack have been used. The request must reach us within that period. Once credits from a pack have been used, the pack is no longer eligible under this voluntary unused-pack policy.
This policy does not limit rights or remedies that apply under law. Duplicate charges, billing mistakes and incorrectly deducted credits are investigated separately from unused-pack refund requests.
How to request a refund
Email support@phototodeck.com from the email associated with your purchase. Include the purchase date and receipt reference. Do not send your password, card details or a private checkout-return URL.
We will verify the purchase and whether the pack is unused. An approved refund reverses the corresponding purchased credits. We will confirm the outcome by email; bank and payment-provider processing times can vary.
If an import does not finish
Review the import result and your presentation before retrying. Tell support which photos succeeded and what error appeared. One credit is intended to be used per successfully imported photo; any incorrect credit deduction will be reviewed.
Contact
Overgrow Media Co.
Mailing address: PO Box 213, Ocean Grove, NJ 07756, United States
support@phototodeck.com